Frequently asked questions

​Can I inspect your facilities?

Yes, we warmly welcome inspections so you can feel confident about where your pet will be staying. Viewings are available by appointment between 12.30 pm and 2:00 pm, Monday to Sunday.

To help keep our guests settled and relaxed, we schedule inspections within this quiet window. Please contact us ahead of time to arrange your visit.

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Does my pet need to be vaccinated before boarding?

Yes, all pets must be up to date with their annual vaccinations.

Dogs require C5, which covers Parvovirus, Hepatitis, Distemper, Parainfluenza and Bordetella.
Cats require a minimum F3, which covers Feline Enteritis, Rhinotracheitis and Calicivirus.

While vaccinations greatly reduce the risk and severity of illness, no vaccine can cover every possible strain. We always maintain high hygiene standards and closely monitor all guests.

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Can I bring my dog’s toys or blanket?

You’re welcome to bring a favourite comfort item if you wish. While we take great care, personal belongings can occasionally become damaged, misplaced, or taken during group play. For this reason, we recommend sending only items you would not be upset to lose.
We also provide plenty of clean bedding and toys, which most dogs enjoy using.

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Can I settle my pet into their room myself?

For the comfort of all guests and to help reduce anxiety during departures, we do not allow owners to enter the boarding areas at drop-off. This helps keep routines calm and prevents unnecessary stress for both your pet and others.
We strongly recommend attending an inspection prior to boarding so you can see exactly where your pet will be staying.

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Can I collect my pet outside of business hours?

We understand that travel delays can sometimes happen. After-hours collections may be available in genuine emergencies and are subject to staff availability. An after-hours service fee applies.
If you are running late, we kindly ask that you contact us as soon as possible so we can advise on the best solution.

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